Legal
User Agreement Between You (the "User") and Dua Travels USA
Before you select Dua Travels for making any bookings we recommend you to take a moment to review this Terms and Conditions page designed especially to guide our customers before they trust our services. By choosing our website or submitting a booking request, you agree to maintain and follow these terms after getting connected with us. Therefore go through these policies carefully as these are important.
If anything here does not match with your expectations, simply refrain from booking or using Dua Travels.
Dua Travels USA operates as an IATA-certified agency, authorized to issue airline tickets and offer customers with travel-related services in accordance with international and industrial standards. Your booking represents a legal and valid agreement directly with Dua Travels USA and, where relevant with independent third-party suppliers, such as airlines, hotels, ground transportation, visa facilities, the list is not limited to these suppliers only. Dua Travels USA takes action as an agent for these suppliers and is not responsible for their acts or defaults.
All customer service matters, including queries or concerns regarding your booking, must be submitted in writing to Dua Travels USA at sales@duatravels.com
A booking depends on any reservation or purchase of travel products or services that you have committed with the Dua Travels USA website and is accepted. A permanent contract between you and Dua Travels USA is established only when,
Our authentic site offers all the travel products and services that are displayed as per subject to availability. Dua Travels USA offers you with a variety of travel options which includes flights, accommodations, Umrah packages, transfers, and combined travel arrangements. The specific term applicable to your booking will depend on the status of services reserved, such as flights, hotel stays, or packaged spiritual travel experiences, and this all will be detailed in your confirmation documentation. Please note that We Dua Travels USA serves as an agent for independent suppliers. Our role is limited to arranging and facilitating your reservation in agreement with government standards and its IATA authorization.
Dua Travels USA strongly advises all the customers to get travel insurance at the time of reservations of Umrah, Hajj or travel packages. This insurance makes sure that neither Dua Travels USA nor fellow suppliers will be liable for events that occur outside their reasonable control.
Dua Travels USA is mainly a disclosed agent for your third-party travel suppliers who maintains your travelling needs as per the selections made while booking. These suppliers include tour operators, airlines, hotels, online agreements, ground transportation providers, insurance providers and rest.
When you reserve your bookings through the site, the primary contractual relationship of the customer is with the applicable Travel supplier and not with Dua Travels USA. Any queries, problems, or requests regarding the performance, quality, or delivery of services must be directed to the travel supplier directly.
All products and services booked through the Dua Travels USA website are subject not only to these Terms and Conditions but also rely on the policies and terms set by the applicable travel supplier. This incorporates, but is not limited to, airlines' Conditions of Carriage, hotel cancellation policies, and tour operator service agreements. It is suggested to ask your travel supplier to provide you with in-depth terms and condition policies so that everything is cleared before the reservations. Customers will be provided with links or references to the relevant supplier they have selected for their travelling. They are highly advised on the priority to review these terms wisely before completing the travel purchase.
If you have decided to book your airfare through Dua Travels USA, please be aware that each price is commanded by specific conditions announced by the airline. These conditions of the specific airline are co-related to the terms in this agreement and form part of your contract with the supplier. Keep in mind that many discounted airfares including Economy Restricted tickets are usually non-refundable and no changes can be made. Any changes in the travel dates, names, or routes might not be allowed, or may cost a bit higher, this completely depends on the terms that your selected airline has designed. Keep in mind that failure to attempt the first segment of your journey (e.g., the outbound flight) may cause automatic cancellation of all segments without any refunds.
It is highly recommended for the customers to arrive at the airport and complete check-in no later than 120 minutes as per the scheduled departure for all international flights. While for domestic U.S flights only 90 minutes are allowed before departures.
There are some airlines that require customers to reconfirm their return tickets at least 72 hours in advance. If passengers fail to reconfirm their return flights it may lead to cancellation as per the policies of the airlines.
Airlines hold the right to modify flight routes and slots, change aircraft, or cancel confirmed bookings at their choice. Being an IATA-licensed agency, Dua Travels USA acts only as an agent and accepts no responsibility for any changes or cancellations that are mentioned above. However, Dua Travels USA guarantees expert assistance through our customer service team that will help you explore various options such as, even if you have reserved your seat in advance the airline may change it without any notice as per the concerns of safety or technical issues. All flight hours shown following the 24-hour clock, are estimates only, and depend mainly on the outbound schedules. Final arrangements rely on the airline's confirmation and may change.
A direct flight operates under a single flight number but it might include one or more stops along the route. These stops or layovers might be for various reasons such as refueling, crew shifts, or allowing other passengers to board or deplane.
A nonstop flight covers the route without any intermediate stop from the departure airport to the final destination. Passengers will experience no layovers, connections, or aircraft changes throughout the journey.
Taxes are often included in the package when passengers book flights or hotels. During the booking process you can also add your frequent flyers or hotel loyalty program number if you hold a membership. Dua Travels USA does not run these programs as they are run by the airlines or hotel, so the rules are applied by them not us.
Not all fare types or service classes are qualified for loyalty benefits. If there are any circumstances and you are confused regarding the eligibility of booking, then it is advised to contact the airline or hotel directly.
If there are any special requests including dietary meals, wheelchair assistance, infant seats, or accessibility accommodations, Dua Travels USA's duty is to forward your request to the travel supplier that you have selected but we do not assure guarantee that if the request will be fulfilled or not.
The following applies to all products or services booked via Dua Travels USA site,
Most bookings are equipped as electronic tickets (e-tickets). As Dua Travel acts as an agency and facilitates the bookings, each airline which we are partnered with has set its own e-ticket policies which includes check-in criterias and essential documentation requirements. We highly advise the passengers to review these details with their selected airline before departures. As Dua Travels USA is not responsible for issues that might arise from objection with an airline's set rules for e-tickets.
Dua Travels USA depends on the validity of the contact information that you have provided. If the tickets (online or physical) are not reached due to an incorrect email address provided, spam filters, or an outdated mailing address, we Dua Travels will not be responsible. It is the customer's duty to notify us on the spot to your contact details.
Important:
The ability to cancel or make a change in your bookings regarding travel products or services selected through the Dua Travels USA website must be done wisely as it is governed by the specific policies of the Travel supplier. These travel suppliers include airlines, accommodations, or transport rental companies. These pre-designed policies might restrict or stop you from making any changes and cancellations. There may also be strict deadlines, fees, or documentation requirements.
If you need to make any changes or cancellations, please reach Dua Travels USA directly by getting in touch with the customer care service or emailing us through email (sales@duatravels.com).
If Travelers are not able to show up for your scheduled flight, the airline may cancel your ticket including any return or connecting parts without any refund or credit provided. It is highly advised to get in touch with us if you are willing to change your flight closer to the departure date. We will provide you with written confirmation through an email of any modification before deciding not to travel on your original flight bookings or arrangements.
Cancellation policies and modifications in fees for car rentals are as following,
Moreover, if you fail to cancel your reservation before the scheduled pick-up time and do not collect the transport, or in order cases if you do not match with the car supplier's pickup requirements as mentioned in their terms, Dua Travels USA has this right to charge travelers with a "no-show" fee which is equal to the total rental cost.
In some of the circumstances, Dua Travels USA or the connected travel supplier may ask for a written cancellation request (submitted via email) along with payment of any appropriate fees, penalties, or the charges that are imposed by processing the customers request. Make sure that all cancellation and change fees are in addition to any non-refundable fee that has already been paid to the travel supplier. Dua Travels USA encourages you to review the specific terms and policies of the attached suppliers to make sure that your booking process is according to the terms and conditions so that your purchase is secured and protected against any hidden or unexpected changes.
Make sure that all deposits paid for the flight arrangements are highly nonrefundable. It is in our policy that once you have paid for your sacred Umrah or travel package or when tickets are issued, no refund will be provided for cancellations performed by the customers for any reason. There will be no compensation performed by Dua Travels USA once the bookings are finalized.
It is essential for the customers to have a valid passport with at least the validity of 6 months to experience a comfortable stay in Saudi Arabia. It is essential to make sure that your passport matches the requirement before applying for an Umrah visa.
Dua Travels USA submits passport and application documentation to the Royal Embassy of the region or to its authorities where they have hired agents to facilitate you with services. If you go through a denial of visa, delays, or rejections due to any circumstances, Dua Travels will not be responsible.
Visa processing fees can be changed by Saudi Government authorities. The fee quoted during the booking period is just an idea or estimate provided to the performers. If the official visa fee increases during the booking and submission it is required to pay the difference so that the further process can be processed.
In the case of an Umrah visa being denied, Dua Travels USA will make responsible efforts to request cancellation from the attached suppliers (airlines and hotels). Any refund issued will be limited to the provided amount, if any, recovered from the attached supplier. Otherwise, Dua Travels USA does not guarantee a refund and will not offer you full compensation under these situations.
The hotels booked in your package are limited to the availability when reservations are in process. If the preferred accommodations are not available, then Dua Travels USA holds this right to substitute a comparable accommodation in the same proximity. If the replacement of the hotel is of higher value, then customers may have to require a payment to fill the differences. All the deposit and charges paid remains nonrefundable, despite the hotel substitutions.
Full payment is required at the time of booking for all Umrah and flight packages unless otherwise indicated during checkout. For car rentals, additional charges such as optional insurance, extra drivers, fuel policies, or mileage fees may apply and are governed by the car supplier's own terms and conditions.
The method and timing of payment will be clearly displayed during your booking process and confirmed in your booking confirmation email. Depending on the product, payment may be structured as:
The payment will be collected by Dua Travels USA, the Travel Supplier, or an authorized representative. You are responsible for guaranteeing that the selected payment method is accepted and valid.
It is your responsibility to make sure that you carry essential travel documents including the documentation which includes your valid passport, visa, vaccination certificate and any health-related precautions before the departure.
Some sites may require proof of vaccination with certificates which are required for a secure visit. It is your responsibility to:
Dua Travels USA does not offer you any sort of medical advice and is not responsible for any health-related issues arising from noncompliance.
Passport, visa and health requirements might change without notice by foreign government. It is important for the travelers to verify current entry rules that are announced by the embassy or the authorities. Dua Travels USA accepts no responsibility for denied boarding, entry refusal, or financial loss due to the lack of proper documentation on time.
You can get in touch with our customer service team if there are any questions or concerns regarding the booking before departure. If any problem appears regarding the trip related to a travel supplier (including a hotel, airline, or ground operator), you must report the matter directly to that provider while still on-site and before your return.
For all booking-related issues, you must get in touch with Dua Travels USA within 30 days of the return date. Dua Travels USA or the applicable Travel Supplier may ask for some additional information to investigate your concern. You agree to provide such information on time and in written form. Failure to follow this requirement might lead towards inability to review or address your complaint.
You are responsible to guarantee your conduct towards the concern while travelling, at accommodations or during flight, does not,
If your behavior is intolerable by Dua Travels USA or other travel organization which includes airlines, your bookings may be terminated immediately without offering you any refund or compensations. In such cases: All responsibilities of Dua Travels USA and its suppliers toward you will conclude and end. Travelers may need to compensate Dua Travels USA for any costs sustained due to your conduct (e.g., fines, rebooking fees, or security expenses).
The Dua Travels USA website is provided on an "as is" and "as available" basis. Dua Travels USA makes no guarantees regarding:
You use the Site at your own risk. Dua Travels USA shall not be responsible for any loss or damage arising from your use of, or inability to use, the Site.
When using the site or reserving a booking, you must agree to the following:
Dua Travels USA holds this right to restrict or terminate your ability to access the site at any time, without notice or liability. This can be for any reason such as if we suspect any sort of violation of these terms and conditions.
Dua Travels will not be responsible for any disappointment or failure in the terms of agreement of the same shall arise out of a force majeure event.
The copyright and all proprietary rights in the site and the content owned by Dua Travels USA. The content and rest of the essentials that are present on the website are Dua Travels USA property unless it is identified as belonging to the third parties.
Your use of the site and submission of the personal information are announced by the terms of the Dua Travels Privacy Policy and are included into the terms and conditions. By booking with us, you also consent to the collection, use, and sharing of your personal details and data as announced in our privacy policy and terms.