Privacy Policy

1. Information We Collect

Information You Provide

We gather data that you share with us when you:

• Create an account or get a quote.
• Book a travel package (Umrah, Hajj, or other Islamic travel services)
• Contact our support team via email sales@duatravels.com, or call us on our official phone number, +1 917 905 6237.
• Post your reviews, comments, feedback or testimonials which makes us a trusted travel agency among others.
• Sign up to newsletters or promotional news.

This may include:

• Name, address, email address, and phone number.
• Birth date, passport information, and visa information (needed to make travelling arrangements).
• Payment details (credit/debit card details that are processed safely through PCI-compliant gateways)
• Travel preferences, special requests (e.g., dietary needs, accessibility requirements), and emergency contact information.

Automatically Collected Data

When you visit our site we may automatically gather your data such as,

• IP address, browser type, device information, and operating system.
• Visited pages, duration on the site, referral URLs, and clickstream.
• Cookies and other tracking technologies (see Section 5)

Information from Third Parties

We are partnered with the best travel suppliers.

• Travel suppliers including (airlines, hotels, ground handlers), to complete your bookings.
• Confirmation of transactions by payment processors.

2. How We Use Your Information

We use your information to:

• Plan and handle your travel bookings, payments and arrangements.
• Notify of booking confirmations, updates, flight changes, or urgent travel notices.
• Customer service and answer questions.
• Customize your experience and suggest preferable and relevant travel packages.
• Send promotional emails or newsletters (you may opt out anytime)
• Enhance our web, service and security.
• Stick to legal requirements, fraud prevention and risk management.

Your personal information is not sold, rented, or traded by us to third parties to market it.

3. Our Sharing of Your Information

We can only share your information in the following situations:

Through Travel Suppliers

To book flights, hotels, transportation, visas and Ziyarah tours that you need to travel. Your data is safeguarded by all suppliers under a contract.

With Service Providers

Trustworthy vendors who assist in processing payments, email delivery, web analytics, or customer support (with stringent confidentiality agreements).

Due to Legal Requirement

When mandated by law, subpoena, or governmental request, or to safeguard the rights, safety or property of Dua Travels, our customers or the general population.

Business Transfers

As part of a union, acquisition, or asset sale, customer information might be transferred as a business asset (with notice being provided).

4. Data Security Measures

We use the industry-standard measures to secure your data:

SSL Encryption

All the sensitive information (including payment) is sent through the technology of the Secure Socket Layer (SSL).

Access Controls

Personal information is kept in secure databases that are only accessed by authorized personnel with a valid business requirement.

Periodic Audits

Security measures are checked and reviewed to respond to new remarks.

As much as we try to safeguard your data, there is no sure way of electronic transmission or storage. We cannot assure complete safety but will ensure that we notify you in case of violation.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

6. Links and Embedded Content

Our site can contain links to other sites (e.g. airline portals, visa application services) or embedded content (videos, maps). The privacy practice of these third parties is not our responsibility. Before sharing any information, we recommend that you study their privacy policies.

7. Data Retention

We will only keep your personal data as long as we need it:

• Booking records: 7-year retention to satisfy U.S. travel and tax laws.
• Account information: Stored when you have an open account; destroyed when you request it (except in cases of legal hold requirements).
• Comments/reviews: Kept to preserve context of conversation, unless you ask to have them removed.

8. Your Rights and Choices (U.S. Residents)

You may be entitled to:

• Access and Portability: Ask us to provide a copy of the personal data we have about you.
• Correction: Revise incorrect or missing information.
• Delete data: Delete your data (except as required by law).
• Opt-Out: Reject promotional messages or targeted advertising.
• Non-Discrimination: Be treated equally whether exercising privacy rights or not.

California Residents (CCPA/CPRA)

The California Consumer Privacy Act contains other rights of yours. In order to make a verifiable request, please contact us at sales@duatravels.com. We do not "sell" personal information as defined by CCPA.

Nevada Residents

You can choose not to have covered information sold in the future by emailing us with NEVADA Do Not Sell Request in the subject line.

9.Children's Privacy

We do not offer our services to people younger than 18. We do not gather personal information of children knowingly. In the event we are aware of such collection, we will immediately destroy the data. Parents or guardians who are of the opinion that we have unintentionally gathered the information of a child are to get in touch with us as soon as possible.

10. International Data Transfers

When you are making a booking outside the United States, your data can be exchanged and processed in other countries such as Saudi Arabia, the United Kingdom or other countries where our suppliers are located. To ensure that your data is appropriately safeguarded in accordance with this policy, we make sure that there are proper safeguards (e.g., contractual clauses) in place.

11. Changes to This Privacy Policy

We can revise this policy to include service improvements, or business requirements. Changes in materials will be:

• Published on this page with a new "Last Revised" date.
• Sent through email in case you have an email account or an active reservation.
• Immediately upon posting (further use is acceptance).

We would like you to revisit this policy regularly.